AETHERIS GLOBAL LLC is committed to providing safe, reliable, and efficient product delivery services. This shipping policy applies to laptop cooling stands and related computer accessories purchased through our official website, with orders primarily intended for customers within the United States. We work with professional logistics and delivery partners to ensure that products are delivered safely and in a timely manner to the address specified by the customer.

  1. Delivery Scope
    Currently, we primarily provide delivery services within the United States, including all states in the contiguous U.S. and other regions supported by our logistics partners. Delivery may not be available for certain remote locations, specific types of addresses, or areas with restricted logistics access; please refer to the information displayed at checkout for confirmation.
  2. Order Processing Time
  • Standard orders typically require 1–3 business days for processing.
  • Weekends and U.S. federal holidays are generally not included in the processing time.
  • Once an order has been paid for and successfully verified, we will arrange for the items to be dispatched.
  • Processing times may be extended in the event of inventory adjustments, incomplete order information, or other exceptional circumstances.
  1. Transit Time
    Once an order has been dispatched, the estimated transit time is typically 3–7 business days. The actual duration depends on the delivery address, the logistics route, and the carrier’s specific operations.

Please note that these timeframes are estimates only and do not constitute a guaranteed delivery date.
4. Logistics and Delivery Partners
To ensure the quality of our shipping services, we may utilize various major U.S. logistics and delivery providers, depending on the destination, order specifics, and service requirements:

  • USPS (United States Postal Service): Provides mail and parcel delivery services within the U.S.
  • UPS (United Parcel Service): Provides parcel shipping, logistics tracking, and delivery services.
  • FedEx: Provides domestic parcel shipping and delivery services.
  • DHL: Provides logistics services based on specific shipping requirements.
    The specific carrier for each order will be determined by us based on the order details; not all orders will necessarily involve every carrier listed above.
  1. Shipping and Delivery Fees
    Shipping and delivery costs for your order will be clearly displayed at checkout. Certain eligible orders may qualify for free shipping. Before completing payment, customers can review the order subtotal, shipping costs, and any applicable taxes.
  2. Order Tracking
    Once an order has been dispatched, we will send a shipping notification via email, including tracking details as soon as they become available. Customers may check the status of their shipment directly through the respective carrier’s official website.

Please note that tracking information may not update immediately upon dispatch, as it takes time for logistics systems to synchronize.
7. Accuracy of Shipping Address and Information
When placing an order, customers must ensure that the recipient’s name, contact phone number, street address, city, state, and postal code are accurate and complete.

If you need to modify your shipping information before an order has been dispatched, please contact us as soon as possible. Once an order has entered the logistics processing stage, we cannot guarantee that address changes can still be made.
8. Shipping Delays and Exceptional Circumstances
Orders may experience shipping delays due to factors such as severe weather, peak holiday shipping periods, network congestion, customs inspections, or other uncontrollable events. In such cases, we will make reasonable efforts to assist you in checking the status of your shipment and coordinating with our logistics partners to reach a resolution.
9. Lost Packages or Damaged Items
If your items arrive damaged, or if the tracking information indicates that a package has been delivered but you have not received it, please contact us promptly. We recommend providing your order number, tracking information, and relevant photographs so that we may verify the situation with the logistics provider and assist you accordingly.

We are committed to providing timely, professional logistics guidance and after-sales support. Thank you for choosing AETHERIS GLOBAL LLC!