AETHERIS GLOBAL LLC is committed to providing high-quality laptop cooling stands. We value every customer’s shopping experience and want to ensure your complete satisfaction with your purchase. If you are not satisfied with your item, or if it has a quality issue, you may request a return or refund in accordance with the policy below.

1. Return Period
   Customers may submit a return request within 30 days of receiving their item. Requests made after this period may not be approved, except as otherwise provided by law.
2. Return Conditions
   Items submitted for return should, as much as possible, meet the following criteria:

• The item remains in its original condition and is free from damage caused by the user.
• The item, along with its accessories, packaging, and manuals, is complete.
• The item has not been subjected to unreasonable use, modification, or disassembly.
• A valid order number or proof of purchase can be provided.
  For orders involving quality issues, shipping damage, or incorrect items, we will provide an appropriate solution—such as a return, exchange, or refund—based on the specific circumstances.

3. Return and Refund Process
   If you wish to request a return or refund, please follow these steps:
4. Contact our customer service team via email and explain the reason for your return.
5. Provide your order number, product details, and relevant photographs of the item.
6. Wait for our customer service team to review and approve your return request.
7. Once you have received return authorization and the designated return address, please ship the item back to us.
8. Upon receiving and inspecting the returned item, we will process your refund based on the outcome of the review.
   Please do not return any items without prior confirmation, as this may delay or complicate the processing of your return.
9. Refund Processing Time
   Once the returned item has passed inspection and the refund has been approved, we will typically initiate the refund within 5–10 business days. The refund will be issued via the customer’s original payment method.

The actual time it takes for the funds to appear in your account may depend on the processing speed of your bank, credit card issuer, or third-party payment provider. 5. Return Shipping Costs

• Product Quality Issues: If a product has manufacturing defects, sustains damage during transit, or is the wrong item, we will cover reasonable return shipping costs once the issue has been verified.
• Returns for Personal Reasons: If a return is requested due to personal preference, an incorrect purchase, or other reasons unrelated to product quality, the customer is generally responsible for the return shipping costs.
• Special Circumstances: In cases where applicable laws or separate agreements between the parties dictate otherwise, those provisions shall apply.

6. Ineligibility for Returns or Refunds
   Returns or refunds may not be approved in the following cases:

• Products for which the specified return period has expired.
• Products damaged due to improper handling or misuse.
• Products that show signs of unauthorized disassembly, modification, or repair.
• Products rendered unsalable due to unreasonable use.
• Requests for which no valid order or proof of purchase can be provided.

7. Order Cancellation
   If an order has not yet entered the shipping process, customers may contact us to request a cancellation. Once an order has been shipped, it must generally be handled through the standard return process. For approved cancellations, refunds will be issued via the original payment method.
8. Return Address
   Please contact us via email before returning any items. Once our customer service team has reviewed your request, they will provide you with the confirmed return address and relevant return instructions.

Return Receiving Address:
2624 STRANAHAN DR
ALHAMBRA, CA 91803
9. Exchange Policy
If a laptop cooling stand is found to have quality issues, customers may contact us to request an exchange. Exchange requests are subject to review and depend on product availability. If the exact item is unavailable, we will work with the customer to reach another reasonable solution.

AETHERIS GLOBAL LLC appreciates your trust and support. We are committed to providing every customer with fair, transparent, and convenient after-sales service.